Update May 21, 2020: For the safety of our customers and employees, The Citizens Bank will not be open on Saturday, May 23rd.
Update May 13, 2020: For the safety of our customers and employees, The Citizens Bank will be closed on Saturday, May 16th and on Saturday, May 23rd. We will resume normal drive-thru and by appointment only banking hours Monday thru Friday.
Update April 29, 2020: For the safety of our customers and employees, The Citizens Bank will be closed on Saturday, May 2nd and on Saturday, May 9th. We will resume normal drive-thru and by appointment only banking hours Monday thru Friday.
Update April 16, 2020: For the safety of our customers and employees, The Citizens Bank will be closed on Saturday, April 18th. We will resume normal drive-thru and by appointment only banking hours Monday thru Friday.
Update March 27, 2020: TCB is always in your corner, that’s why for your convenience we will have additional drive – thru hours April 1st – 3rd from 7 AM – 5:30 PM. We know that the first of the month can be hectic and with all this uncertainty we wanted you to be certain that you can always depend on us. Visit your local drive thru from 7AM – 5:30 PM April 1st – 3rd.
Effective March 23, 2020, and until further notice: The Citizens Bank is implementing a drive-thru only/limited access policy at all locations. Drive-Thrus will remain open during normal hours and branch lobbies will be accessible by appointment only. Our ATMs, ITMs as well as Online and Mobile Banking will be available as usual. We apologize for the inconvenience. The health and safety of our customers and employees are our top priority!
To Our Citizens Bank family,
As we continue to address concerns for the rapidly changing health crisis that is currently happening in our nation, state and local communities, we are grateful to our healthcare professionals who are working around the clock to ensure that the most vulnerable among us are cared for.
Our communities, employees and customers have been adjusting to the “new normal” over the past few weeks. Many of you are under mandatory time away from work or working from home, home schooling your children or caring for loved ones, and we appreciate all that you do to adjust to your new normal.
Our bank is having to adjust as well. We are open for business, and all our products and services are available. We are asking our bankers to follow guidelines recommended by the Centers Centers for Disease Control and Prevention (CDC). Our goal is to ensure you and all our valued customers that our service options will remain available to you.
Alternative Service Options
- Online and Mobile Banking – you can access your account with Online Banking to view your balance, transfer funds, and pay bills.
- ATMs/ITMs – Use your Citizens Bank debit or ATM card to get cash, transfer funds and check balances. Use our ITMs where available to make deposits, cash checks, pay loans or transfer funds.
- Phone – Philadelphia area call 601.656.4692; out of area call 1.800.397.0344 to speak to a banker during normal business hours.
- Mobile Deposit Capture – Take a picture of the front and back of your check and send for deposit.
In the interest of public health and to reduce the spread of the virus and remain available to our customers, The Citizens Bank will implement our pandemic control operating schedule. This control will allow us to remain open to serve our customers and remain vigilant in the fight against the coronavirus pandemic. Beginning Monday, March 23, 2020, and continuing until further notice, All Citizens Bank branches will be open by appointment only. All our drive-thru locations will be open during normal business hours.
Effective Monday, March 23, 2020
For the health and safety of our employees and customers we are limiting branch lobby traffic.
Branch Lobbies – All branch lobbies will be available by appointment only. To schedule an appointment, contact your local branch by phone.
Drive-thru – Drive-thru services will be available during normal business hours.
Locate a Citizens Bank Branch with a drive-thru or call for an appointment. Find your local branch >
Digital Banking Tools – If you have not enrolled in Mobile or Online Banking yet, the process only takes a few minutes. Click here to begin >
C2C People Pay – If you have not enrolled in our C2C People Pay where you can send or receive money to people you trust, learn more here >. With C2C People Pay, you can send and receive money as easily as you send and receive an email or text.
TCB Live Tellers – Our Interactive Teller Machines or ITMs are a video teller service for drive thru ATM customers using high-definition video chat technology to connect with full service tellers and featuring extended hours. See which locations have ITMs >
Mobile Deposit App For Business – For our small business customers, if you have not downloaded our Mobile Deposit App for Business, we encourage you to do so now. Get started >
We have been providing banking services to our customers and communities since 1908 and will continue doing so during these challenging times. We will keep this page updated with the latest developments as they occur. Be safe and know that we are here to help.
July 9, 2014 9:13 am
June 6, 2014 The Citizens Bank celebrated the grand opening of its newest full service branch, located at 15309 Lemoyne Boulevard, Biloxi, MS. Stop by and visit with our staff Jeff Hansen, Lisa Dornier, Deana Wilson, Tammy Warren and Ashley Hunter for all your banking needs.January 3, 2014 5:11 pm
There is a long-standing tradition at The Citizens Bank: supporting area students and the schools they attend. But that financial support has taken on a new dimension as the Philadelphia-based community bank has launched its School Stash Debit Card program.
Bank President Greg McKee said the program was being designed to “provide additional funding for schools in the communities where we operate.” He explained that the School Stash program contributions are based on the quantity of qualified transactions conducted by account holders carrying the bank’s VISA Debit Card and reflecting the local school that customer chooses to support.
“Existing Debit Card holders and new customers have the opportunity to receive a Debit Card of the school system of choice,” he explained. “Every time a specific debit card holder uses his or her card and selects “Credit” instead of “Debit”, thereby avoiding use of a Personal Identification Number (PIN), the bank will donate $.05 to that customer’s selected school system.”
McKee further explained that the donations would be made by the bank, and that there is no cost to the customer in the School Stash program. “Obviously, the more a person uses their debit card in this manner, the more funds are provided to the school,” said McKee. “And as more people select and use their debit card with us, in this manner, the donations can become very significant.”
“If you pause for a moment to do the math, you realize that the contributions could really make a difference for many school systems.”
Jackie Hester, Vice President and Marketing Director at The Citizens Bank, said the bank has, for the past decade, provided $1,000 scholarships to juniors and seniors in each of the counties in which the bank operates, with an additional $500 contribution provided to each school the scholarship winners attend. “The scholarship program will continue, and its success has evolved into our working to come up with additional ways to support our schools, including the School Stash debit card program,” she said. Hester noted that among the educational or youth organizations that receive financial support or sponsorships from The Citizens Bank includes 4-H Clubs, Boys & Girls Club, Boy Scouts of America, Girl Scouts, Distinguished Young Women, Mississippi School Nutrition and United Way, “just to name a few”.
“In our role as an independent, community bank, The Citizens Bank believes our investment in children and their education is an investment in the future,” she said. “So, in that regard, we would encourage everyone who would like to support their schools to drop by any of our locations, open an account and apply for the Debit Card of their choice.”
The Citizens Bank operates branches in Attala, Forrest, Lamar, Lauderdale, Leake, Kemper, Neshoba, Newton, Oktibbeha, Rankin, Scott and Winston Counties.
“A School Stash Debit card from The Citizens Bank is not only a way to help raise money for your local school,” she said, “but because it’s emblazoned with the colors and mascot or logo from that school, shows a person’s school spirit.”