Banking Frequently Asked Questions
Q: Are The Citizens Bank of Philadelphia deposit accounts FDIC insured?
A: Yes! All deposit accounts at The Citizens Bank of Philadelphia are insured by the FDIC up to $100,000.
Q: How do I set up Direct Deposit of my payroll check?
A: After your The Citizens Bank of Philadelphia checking application has been approved, you will receive The Citizens Bank of Philadelphia's routing and transit numbers and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.
Q: How do I set up Direct Deposit of my Social Security check?
A: After your The Citizens Bank of Philadelphia checking application has been approved, you will receive The Citizens Bank of Philadelphia's routing and transit numbers and your account number. Simply contact us, and have your Social Security number and account information available to set up your direct deposit right over the phone.
Q: Can I get information about my account by phone?
A: Yes! Account information is available with our Customer Service Representatives during business hours at any of our offices or call our Voice Response System for automated account information 24 hours a day @ 1-800-397-0344.
Q: How do I access Online Banking?
A: After your account with The Citizens Bank has been approved, go back to our login page and click on the button that says "First time users, please click here to register."
Q: How would I go about canceling my account?
A: We hope you stay with us, but, just in case, we make it very simple to cancel your The Citizens Bank of Philadelphia account. Please visit our Contact page for information on how to contact us.
Q: Can I open an account if I don't live in the US? What about if I live in the US but am not a citizen yet?
A: As stated on our application, at this time, we process applications only from persons residing within the United States with valid US tax identification numbers. If you have questions, contact us. We'd love to hear from you.
Q: Can I do all of my banking with The Citizens Bank of Philadelphia?
A: Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday banking activities can be performed from the comfort of home. Contact us with questions about your banking needs.
Q: How frequently is my The Citizens Bank of Philadelphia information updated?
A: The Citizens Bank of Philadelphia updates all customer information nightly. Whether you access our Online Banking site or visit our customer service department, your account information is updated daily to reflect all account activity.
Q: Can I look at all of my transactions at any time?
A: Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: Are wire transfers possible to and from my The Citizens Bank of Philadelphia checking account?
A: Yes! Funds can be transferred to and from The Citizens Bank of Philadelphia accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Call our customer service department at (601) 656-4692 for details.
Q: Is there any interest on The Citizens Bank of Philadelphia checking accounts?
A: Yes! If you want a checking account that pays a market rate of interest, check out our NOW Account.
Q: How do I make a deposit to my account from a remote location?
A: You can do most of your banking by using direct deposit, ATMs or ACH (Automated Clearing House) transactions. The Citizens Bank of Philadelphia also offers a bank-by-mail service which allows you to mail non-recurring deposits. Contact us for details on a method that's best for you.
Q: What products can I apply for online?
A: Check out The Citizens Bank of Philadelphia's online products on our Products and Services page to see which accounts you can apply for online.
