MOBILE WEB BANKING FAQS
Are there fees to use Mobile Web Banking service?
The Citizens Bank doesn’t charge any fees to use Mobile Web Banking. However, you should contact your wireless service provider to see if any connectivity usage rates apply.
Can I use the same User ID and Password for my Mobile Web Banking that I use for Citizens Bank Online Banking?
Yes. And if you’re not enrolled in The Citizens Bank Online Banking, you can simply go to www.thecitizensbankphila.com from your computer and click “Enroll”.
How many incorrect logon attempts will my Mobile Web Banking allow before it is locked?
Your Mobile Web Banking/Citizens Bank Online Banking access will be locked after the fifth invalid User ID and Password entry. You can call our customer service, at 601-389-2178 to reset your password.
Can my Mobile Web Banking session time out?
Yes, just like your Citizens Bank Online Banking session using a computer, your Mobile Web Banking session will time out after 5 minutes of inactivity.
What can I do with my Mobile Web Banking?
- View account balances and transaction history.
- Transfer funds between your Citizens Bank accounts.
- Pay bills. If you’re enrolled in Bill Pay and have existing payees, you can schedule bill payments.
Can someone intercept my Mobile Web Banking transactions?
Rest assured that your Mobile Web Banking transaction is secure.
Can my Mobile Web Banking be accessed without a User ID and Password?
No. For your own safety, we’ll ask you to use your Citizens Bank Online Banking User ID and Password to access your Mobile Web Banking.