Identity Theft

At the Citizens Bank, we are committed to keeping your personal information secure. The first step in preventing a stolen identity is understanding how it can occur. Listed below are several methods criminals use to steal your private information.

1. Dumpster Diving. They rummage through trash looking for bills or other paper with your personal information on it.
2. Skimming. They steal credit/debit card numbers by using a special storage device when processing your card.
3. Phishing. They pretend to be financial institutions or companies and send spam or pop-up messages to get you to reveal your personal information.
4. Changing Your Address. They divert your billing statements to another location by completing a change of address form.
5. Old-Fashioned Stealing. They steal wallets and purses; mail, including bank and credit card statements; pre-approved credit offers; and new checks or tax information. They steal personnel records, or bribe employees who have access.
6. Pretexting. They use false pretenses to obtain your personal information from financial institutions, telephone companies, and other sources.

Now that you have an understanding for how identity theft occurs, here are some tips on how to safeguard yourself. The Citizens Bank would like to provide you with some tips to help prevent this from happening to you.

Do not give out personal information on the phone, through the mail or over the Internet unless you initiated the contact. We will never contact you by mail, telephone or Internet and ask for your Personal Identification Number (PIN).

Protect your incoming and outgoing mail.

Shred financial documents and paperwork with personal information before you discard them.

Protect your Social Security number. Don't carry your Social Security card in your wallet or write your number on a check. Give it out only if absolutely necessary or ask to use another identifier.

Don't use an obvious password like your date of birth, your mother's maiden name or the last four digits of your Social Security number. Never share your password and avoid writing it down.

Review account statements carefully. Checking your accounts carefully can help to quickly detect fraudulent activity.

Review your credit report. Look over your credit report at least annually. A free report can be obtained at www.annualcreditreport.com

If you believe you are a victim of identity theft you should react immediately. The following are some tips to follow if you suspect your identity has been stolen.

Place a "Fraud Alert" on your credit reports by contacting one of the three major reporting companies.

Equifax: 1-800-525-6285
Experience: 1-888-397-3742
TransUnion: 1-800-680-7289

Close any accounts that have been tampered with or established fraudulently.

File a report with local law enforcement to help with creditors who may want proof of the crime.

Report the theft to the Federal Trade Commission online at ftc.gove/idtheft or by phone at 1-877-438-4338.

**Ask your customer service representative about Identity Theft Protection offered at The Citizens Bank.